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TopTenREVIEWS - Gold Award - Awarded for excellence in design, usability and feature set

TurboTax offers all customers free, personalized tax advice, even those who file using its free federal filing service. Intuit continues to improve TurboTax and strives to keep it current with tax law changes as they arise. Using our TopTenREVIEWS Gold Award-winning tax software, most can create accurate federal and state returns easily and quickly. This year, to entice new and returning customers, TurboTax is adding 5 percent to Amazon cards purchased using all or a portion of refunds. For example, if you agree to have $500 of your refund put onto an Amazon card, Intuit will add another $25 for free.

When a product becomes a household name, it is either due to a clever marketing campaign or by word-of-mouth sharing. TurboTax earned its status by reputation. People have shared their positive TurboTax experiences with friends and family, and now it is the most popular tax preparation solution. Before TurboTax, people either paid an accountant to prepare their taxes or struggled through the paper filing process on their own. Through the years, Intuit continues to improve its tax software's ease of use, and now anyone can use this software to create an accurate federal and state return, even first-time filers.

Every year we tested Intuit’s online e-filing service, we found it to be the easiest to use. It created accurate returns down to the exact dollar amount every time we tested it using typical 1040EZ and 1040 tax profiles. It also flagged our intentional errors in testing. TurboTax can reduce data-entry errors by automatically importing data from prior years and from W-2s and 1099 forms. It has an easy-to-understand guided interview format that shows you the deductions and credits you can claim. Whether you are looking forward to a refund or need to plan for how much you might have to pay, TurboTax can help you file the most beneficial return for your tax situation.

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Accuracy
Compare
10/10
TurboTax
TaxACT
H&R Block
TaxSlayer
eSmart Tax
Jackson Hewitt
Oneprice Taxes
ezTaxReturn
Taxbrain
Express Tax Refund
10
10
9.4
8.8
8.8
8.8
7.5
7.5
6.3
6.3

Most online tax services promise 100 percent accuracy and the largest, fastest refunds, but who really can fulfill these promises? All tax services can only produce refunds as accurate as the information provided by the taxpayer; however, the best tax services ask the right questions to ensure that all areas are covered, focusing on items the filer may overlook or may not know he or she qualifies for. TurboTax excels in this area and asks the necessary questions as simply as possible so anyone, regardless of tax filing experience, can file a fully accurate return.

To increase accuracy, this tax software does not require any math calculations. For example, this tax preparation service did not even make us calculate our state use tax. Other services required us to look up the use tax and calculate the amount we would have to pay. Using TurboTax, you simply select your county and it automatically calculates your tax obligation.

TurboTax has products for all types of taxpayers, from 1040EZ filers to business filers at the corporate, partnership and LLC levels. For simple returns, Intuit provides a tool called SnapTax. You simply take a picture of your W-2 with your iPhone or Android phone, answer a few questions and then e-File – super easy. Of course, you can also prepare state returns for all states that require a state return. If you have gotten a little behind, TurboTax can help you file prior-year returns back to 2007.

Ease of Use
Compare
10/10
TurboTax
TaxACT
H&R Block
TaxSlayer
eSmart Tax
Jackson Hewitt
Oneprice Taxes
ezTaxReturn
Taxbrain
Express Tax Refund
10
9.4
8.8
8.8
7.5
7.5
6.3
6.3
5
5

TurboTax is by far the easiest-to-use tax preparation service we reviewed. Since many people have math anxiety on top of tax anxiety, it is imperative that tax services be as user-friendly as possible. With TurboTax, you answer a few quick questions and fill in some boxes, and the software automatically prepares both your federal and state returns. Some tax services make you complete your federal forms and then re-enter much of the same information to file your state taxes. And all calculations are guaranteed to be accurate (provided that you enter the correct information).

This tax service has the best guided interview interface available; in fact, many have attempted to mimic TurboTax’s interface. Some services will ask a few questions in the beginning and then move on to form-filling mode; TurboTax continues the guided method throughout the return. TurboTax also offers guidance through the entire process and clearly explains all tax laws and concepts. This tax software does require you to know which deductions and credits you qualify for, which is helpful since the tax laws change so often.

Help & Support
Compare
10/10
TurboTax
TaxACT
H&R Block
TaxSlayer
eSmart Tax
Jackson Hewitt
Oneprice Taxes
ezTaxReturn
Taxbrain
Express Tax Refund
10
8.1
9.4
7.5
8.8
8.8
7.5
5
7.5
3.8

Most customer service issues can be solved utilizing TurboTax’s online resources. They answer numerous questions regarding billing and login issues. This Intuit product also comes with chat and telephone support.

When you are logged in to the site, you can view answers to popular questions or click “learn more” at any time to see further explanations to a topic you may not understand. Since 2011, TurboTax has provided free one-on-one support by a tax professional via telephone or chat to all customers. This support option also includes audit guidance.

This online tax service and tax preparation software offers extensive tax information both within the software and on their website. TurboTax even offers a tool called EasyGuide for first-time filers who might have a lot of questions about terms and concepts that more-experienced taxpayers would already know.

In the online support center, Intuit discusses the latest tax news and answers the most commonly asked tax questions. The tax question section answers specific questions with regard to family, home, work and investments. It has a tax guide that covers topics such as filing information, tax law changes, state filing information and tax tips. There is also an active forum supported by tax experts and TurboTax customers.

TurboTax Summary:
10/10

Although TurboTax costs a bit more than its competitors for more complex filings, people keep returning to TurboTax year after year because it is easy to use and they can depend on it to create an accurate return. Through the years, we have always been able to create an accurate return using TurboTax. Preparing your return does not have to be an anxiety-fueled, laborious task like it was in the past. Most who use this online tax service can have their federal return completed within minutes and their state return within seconds. Additionally, 104EZ filers can file their federal return using this service for free.

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TurboTax

Pros
Using TurboTax for preparing returns is simple. So simple in fact, that many can submit their returns using their mobile device. Its life-events style presentation makes it easy for most to use regardless of their tax law knowledge. Simple federal returns are free to file, and TurboTax provides state filing for most U.S. locations, including District of Columbia.

Cons
This service does not provide tools to import your data from other tax services.

The Verdict
: 10/10

Through the years, TurboTax continues to be the most user-friendly tax software, especially for those who have little or no tax preparation experience. The fees for filing 1040s are a bit higher than other services, but for many, the guided, life-events-centric interface is worth a few extra dollars.

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