TaxSlayer Premium Reviewer's Comments

TaxSlayer is good option if you are looking for a low priced product and do not require extensive tax advice.  It takes less time to use TaxSlayer than it would using paper forms, since it automatically fills in repeated information, can file electronically and supports automatic deposit of refunds. They also offer tax advice and FAQ pages through their help pages for general assistance.

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Intuitive Navigation:  

TaxSlayer's navigation is well-designed and easy to follow.  They've made jumping from section to section quick and painless, and every button and link goes to exactly what's expected.  There's even a nice menu on the left side of the screen, where you can move to another section, calculate and print your return, and add multiple state returns.

Novice-Friendly:  

One of the most important features to new or inexperienced tax preparers is a site's help system.  TaxSlayer shines in this area, so if you get stuck, or just want a little clarification, help is often a click or short phone call away.

Ease of Sign-up:  

It only took about a minute to begin preparing our returns.  You just enter some basic info, choose a user name and password, and off you go.

Feature Set:  

TaxSlayer's interview process makes it apparent what information is needed on most pages.  Many terms have a clearly visible question mark next to them that gives a detailed explanation should you get confused.  Their navigation menu on the left side of each page makes it easy to move to any section at will, and their refund/owe meter lets you know where you stand with the IRS.  If you are audited, TaxSlayer professionals will advise and help you prepare your documents for the IRS, which is a big plus in our book.

Help/Documentation/Search:  

TaxSlayer's help center answers a good number of frequently asked questions.  The Tax Tips section gives tax advice on subjects ranging from tax law changes, claiming dependents, and filing for military personnel.  They even have a tutorial video showing how to use the site. If you need to call them, their phone number is clearly displayed on each page.  It's not toll-free, but we generally got through within two or three minutes.  They also give free email support, and respond within a few hours to most questions.

Summary:  

TaxSlayer has become a viable option for preparing and filing your tax returns.  Their support is first-rate, and they continually make their products better.  At $19.95, TaxSlayer is a good choice if you're not filing anything too complex.