PROS / Jackson Hewitt can create accurate 1040s for both simple and complex tax situations.
CONS / Using this service to e-file costs a bit more than many services, especially for those with dependents.
VERDICT / Jackson Hewitt has the resources to help you file your 1040s federal and state returns online easily.
Jackson Hewitt is a popular tax service that now also offers an online tax preparation product in addition to its numerous retail locations. More than 6,300 Jackson Hewitt Tax Service offices occupy most major U.S. cities, including inside 3,000 Walmarts. To stay competitive, the firm now offers online tax preparation software that people can use on their own and from home for a low price. Free Jackson Hewitt iPhone and Android apps can estimate your refund, display special offers and check the status of your return.
This online tax software was able to create an accurate return with all the credits, deductions and tax obligations we were expecting, down to the dollar. The Jackson Hewitt online service includes offers some convenient features, such as importing from other tax services, including TurboTax, H&R Block and TaxACT. This means that if you filed with a different service last year, you can change to Jackson Hewitt this year with minimal hassle. Of course, it can also import returns from last year if you filed with Jackson Hewitt. If you have been procrastinating or for some other reason are behind in filing your taxes, you can file back nearly ten years by visiting a Jackson Hewitt office.
If you are owed a refund, you can have your refund credited by check, automatic deposit or prepaid debit card. The JH Prefferred Card Visa (prepaid debit card) is provided by Sutton Bank and your refund can be loaded to this card. You can reload the card with your own money should you want to continue to use it as a prepaid debit card. This is a good option for those who do not have an account with a traditional bank. Refund anticipation loans (RALs) are no longer available using most tax services, including Jackson Hewitt.
Jackson Hewitt'sThis online tax software uses technology created by another established tax software service, which is utilized by several tax services so the interface may look familiar. However, it offers different services, fees, guarantees and customer support, so the product as a whole is quite different. We found this tax service simple to use, but if you need help you can contact the firm by email or chat, or read the support topics posted on the website. If you need one-on-one support, the company encourages in-person office visits, but it also offers a toll-free customer service number.
We found Jackson Hewitt's calculations to be accurate and the software suitable for those filing straightforward federal and state returns. However, if you just need to file a 1040 with dependents and a state return, there are more affordable alternatives.